General Policies.

By opening an account with Central House, you agree to abide by all policies of Central House. These policies apply to all users of Central House without exception; failure to adhere to the stated policies may result in termination of the account at the discretion of Central House.

Central House reserves the right to change policies, services, and pricing. Your continued use of an account signifies acceptance of any and all policies and policy changes, and you may cancel if you do not agree with changes in policy, service, or pricing. Central House reserves the right to refuse to provide service to anyone.

 

Note: iPass Global Roaming has service-specific policies; please see the iPass Global Roaming section for more information on those policies.

Disclaimers. Central House makes no warranties of any kind, whether express or implied, for the service it is providing. Central House will not be held responsible for any damage you suffer from use of an account or service provided by Central House, unless otherwise agreed to in writing. This includes- but is not limited to- equipment damage, failure or loss of data resulting from delays, non-deliveries, or service interruptions caused by the company's negligence or your negligence or misuse.

Dial-up users: contact your telephone service provider to verify that the Central House modem dial-up number you intend to use is a local call from your location. You may be subject to additional charges from your telephone service provider, depending on your location and calling plan. Central House can not be held responsible if long distance or other communications fees are incurred.

 

Privacy. Central House is committed to preserving the privacy of its customers and protecting their personal data. Central House keeps information about its customers such as names, addresses, telephone numbers and details about Central House services used by the customer. While some of this information may be made available to our immediate affiliates in the course of providing services our customers have requested, Central House will not otherwise disclose any information about its customers to any other third party without a court order or other legitimate legal proceedings. In particular Central House will not release any customer email addresses to any third party. Please read our full Privacy Policy.

 

Acceptable Use Policy. Any prohibited or illegal activity that affects Central House, its agents, equipment or customers is punishable to the full extent of the law, and Central House Inc. will hold you responsible for any damage caused by your actions, whether intentional or unintentional. You are strictly prohibited from using your account other than as outlined in this Acceptable Use Policy and will be prosecuted to the full extent of the law if you do so illegally (see Enforcement section). Central House makes no exceptions in enforcing this policy.

 

Central House, functions as a common carrier; our standard policy is to not monitor or interrupt our users' activities, exert editorial control over their content, or censor them or their content. To protect the interests of Central House and in the best interests of our customers, exceptions to this policy may be made under certain specific circumstances including but not limited to the following:

 

Illegal activities: The law requires Central House to report any criminal activity that it becomes aware of to the appropriate authorities. It is the responsibility of the account owner to be familiar with current laws and regulations.

 

Email: Email accounts are for personal or business correspondence only. Unsolicited Commercial Email (otherwise known as UCE - or spam) is strictly prohibited and violators will have their accounts terminated immediately. Sending unsolicited email to one or more addresses regardless of how the addresses were obtained may be considered spamming and is grounds for account termination. Use of a Central House address or any address of a domain hosted by Central House as a return address for replies to spam is similarly prohibited.

 

Central House may at its discretion employ filtering techniques to block inbound email from known sources of spam and email abuse, and may also filter incoming email for known viruses.

Network abuse: Use of Central House accounts or services for orchestration of or participation in any abuse of the Central House or any other network, system or service is expressly forbidden and is grounds for account termination and possible legal action. Any action which interferes with the Central House or other networks or which affects the use of or access to any network is likewise expressly forbidden.

Central House retains at all times the right to determine what constitutes network abuse. Examples include but are not limited to:

* Attempts to hack the Central House network or any other network or systems
* Port scanning
* Use of 'cracking' software or techniques
* Dissemination of viruses or malware
* Provocation of attacks on the Central House network or any other network
* Conduct which causes Central House to be blocked by another provider or which causes Central House to be placed on a "block list"
* Flooding Central House or any other network with traffic for the purpose of disrupting service
* Mail bombing

 

Central House customers must also comply with the acceptable use policies of our upstream providers, UUNET (http://www.uu.net) and Cable and Wireless ( http://www.cw.com)

 

Use of copyrighted material. Central House is obligated to comply with the Digital Millennium Copyright Act of 1998 (DMCA). All web pages are subject to copyright law, and members are responsible for the content in their file space. Use of the World Wide Web, FTP, Newsgroups or any other services provided by Central House to transfer copyrighted material in violation of applicable laws is prohibited and may result in termination of your Central House account.

 

Access to content. Central House functions as a common carrier and does not censor. Material can be found on the Internet or in Usenet news groups, etc., that some viewers may find objectionable; Central House is not responsible for any content available via Central House accounts or services. Any limitation of access to content is at all times the responsibility of the account holder and Central House shall not be held responsible for access to material that an account holder deems inappropriate. We suggest that minors be supervised.

Accountability. The owner of any type of Central House account or service will be held responsible for any abuse of that account or service, regardless of whether the owner was the actual initiator of the abuse. This includes for example but is not limited to: abuse of an email account or dialup add-on which is part of a customer's account but which is used by a third party or abuse of a colocated server or colocation services by a third party, with or without the account owner's permission.

Enforcement and remedy:

 

Violation of any terms set forth in this Acceptable Use Policy may result in one or more of the following, at the discretion of Central House:

 

* Issuance of a warning
* Temporary suspension of service
* Billing to defray administrative costs incurred
* Termination of services, account or accounts
* Legal action

 

If any activities or security problems involving a Central House account or Central House customer's services cause network outages, the owner of the account or service will be billed for network down-time.

 

Any account owner whose account is terminated for violation of the terms set forth in this Acceptable Use Policy will be required to pay any outstanding balances due, including any and all early termination fees. In instances where it is necessary to terminate a customer's account, an administrative disconnect fee may also be applied.

Central House will normally attempt to contact any user in violation of this Acceptable Use Policy before taking action, but depending on the circumstances or the severity of the violation action may be taken without prior notification. In this case, the user will be notified as soon as it is practicable.

 

No limitation. This acceptable use policy in no way limits the rights and remedies of Central House. At its discretion Central House may take other actions it deems necessary to protect the integrity of its or other's networks or to recover the costs of operation as pertain to identifying and removing violators of this acceptable use policy.

Dial-up and DSL Connection policy. Dialup and DSL accounts are intended for interactive use by a single individual. Central House reserves the right to terminate idle connections, that is, connections that have been unused for 15 minutes. Personal accounts are limited to one login at any given time.

Central House provides unlimited Internet access to its dial-up customers. "Unlimited Internet access" is defined as un-metered, on-demand dial-up access; this is different from dedicated ("always-on") access. In order to ensure that dial-up services remain available to all dial-up customers, Central House reserves the right to terminate any dial-up connection that exceeds twelve consecutive hours duration.

Central House assumes that anyone consistently using a dial-up connection for more than twelve consecutive hours at a time will need dedicated-line access. If you consistently use your dial-up account as a dedicated-line account, you will be billed for it accordingly. Dedicated lines are available for an additional monthly charge. Central House also offers several high-speed, dedicated ("always on") account types.

 

Technical Support Policy. The function of the Central House technical support staff is to assist customers with initial connection, Internet browser and email account setup. Support is only available for computers running recent versions of Macintosh or Windows operating systems. Central House does not offer over-the-phone tech support for issues such as cgi programming, Linux use, your web site, or any other issue not directly related to your dialing software or to the basic functions of your web browser and email program. While at its discretion the support staff may sometimes assist our customers with non-connectivity or non-email issues, any such extra service is strictly 'added value' service and provision of such service does not obligate Central House to continue to provide such service.

 

Central House will use its best efforts to provide all services to get your computer connected to the Internet but can not be held responsible for hardware or software malfunctions or assist in servicing or repairing your equipment. In such cases, the technical support staff will gladly refer you to outside sources for assistance. Customers should have a copy of their current operating system available when calling technical support; there will be limits to the amount of assistance that technical support representatives can offer if you do not have a copy of your current operating system. Central House reserves the right to cease providing over-the-phone technical support to any customer. Please call the Central House tech support number at 209-245-5900 ext. 3 if you need assistance. Technical support can also be reached via email at support@centralhouse.com.

 

You are entitled to free assistance with setting up your connection, an Internet browser (Microsoft Internet Explorer or Netscape Communicator) and an email client (Microsoft Outlook Express, Microsoft Outlook, Netscape Messenger or Eudora) on one computer. Support is only available for computers running recent versions of the Macintosh or Windows operating systems.

 

If you can email, we encourage you to write to support@CentralHouse.net for assistance. Also, the help files in the program you are using may have the answers to your questions so please do investigate these resources before calling tech support.

Billing

Billing office address:
Central House
PO Box 1030
Plymouth, CA 95669

Customer service phone hours: 8:00 am to 5:00 pm, Monday through Friday. Technical support is available until 7:00 pm.

 

Payment options. Central House accepts cash, check, Master Card, VISA, American Express and Discover credit cards as payment. Some services (DSL and iPass Global Roaming, for example) require credit card payment or a valid credit card to be kept on file for recurrent billing purposes. Call 209-245-5900 ext. 5 if you have questions on billing and credit card payments.

 

Cash Payments: Please do not send cash by mail; Central House cannot be held responsible for any loss of funds. If you prefer to pay in cash, please visit our office during business hours.

 

Check Payments: Check payments can be made in person or by mail.
Central House charges a $25 fee for any check that is returned to us due to lack of funds. The $25 fee will be included in your next payment. Any bounced check must be replaced with a cashiers check, money order, or cash.

 

Credit Card Payments: Credit card payments can be made over the phone, in person or online from a link in the invoice you receive.

If the payment is returned as declined, expired, or invalid Central House asks that you call and give us a valid credit card number or replace the payment with a check or cash. If for any reason a credit card payment is not completely processed, you will receive email notification.

 

Account information. You can notify Central House of any changes to your name, address, or telephone number by email at service@centralhouse.com. It is important that this information be kept up-to-date to ensure accurate communication between Central House and our customers.

For reasons of security, if you wish to change the listed owner of your account you will need to submit a written request signed by the current and new account holders. If it is not possible for the listed owner to submit such a request please call the Central House billing department and our representatives will be happy to assist you in making the necessary arrangements.

 

Cancellation procedure. Local dialup and high speed accounts cannot be put on hold or suspended. Any customer who will be unable to use their account for extended periods of time should cancel the account and reinstate it at a later date. This includes, but is not limited to, users whose equipment is down for repair or is otherwise unusable for the purpose of connecting to Central House.

 

Cancellation of your account must be done in person, by phone, by email or by postal mail. Only the primary account holder can cancel an account. Be sure you have downloaded any information you want to keep- email, web pages, etc.- and save it to your local computer before you cancel. Upon cancellation, all user data will be eliminated.

 

DSL users will be charged a $200 early cancellation fee if the terms of their agreement are not met. Customers who have prepaid for 6 or 12 months will be prorated back to the standard monthly fee.

 

Dialup users can cancel at any time, however, there will be no refunds for partial months. Additionally, if you fail to notify us of cancellation as stated above, you will be responsible for all access fees until the date of cancellation regardless of whether or not you used the service.

 

Collection procedures. For any delinquent accounts, you will be responsible for all collection costs, including reasonable attorney fees.

 

Contacting Us. If you prefer not to receive promotional or other informational communications from Central House, or if you have any questions or comments about our privacy practices or comments or suggestions about the Central House Website, please send an email to service@centralhouse.com or by mail to Central House, PO Box 1030 , Plymouth CA 95669.

 

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